Since ghee is a consumable product, we do not accept returns once the product has been opened. However, we do offer refunds or replacements in the following cases:
- Damaged Product: If the ghee jar or packaging is damaged during shipping, please contact us with a photo of the damage within 3 days of receiving your order, and we will arrange a replacement or refund.
- Wrong Product Delivered: If you received a product different from what you ordered, please notify us within 3 days, and we will replace it or issue a refund.
How to Request a Refund or Replacement
- Contact Us within 3 days of receiving your order at info@shreemurlidhar.com or 9930995567.
- Provide Proof: Share your order details and a photo of the issue (damaged packaging or wrong product).
- Resolution: We will review your request and arrange for a refund or replacement as needed.
Refund Processing
Once approved, refunds will be processed within 7-10 business days and issued to your original payment method.
Non-Returnable Items
We do not accept returns or provide refunds for opened or used ghee unless there is a clear issue with the product itself (e.g., wrong product delivered).
Cancellations
You may cancel your order before it is shipped. Once the order is dispatched, cancellations are no longer possible.
Contact Us
If you have any questions, feel free to reach out to Yash Suresh Bhadra at:
- Email: info@shreemurlidhar.com
- Phone: 9930995567
